Hosting Refund Policy 

Your satisfaction is our top priority and we’re confident you’ll be pleased with our services. Still, if you try us and decide your account does not sufficiently meet your needs, you can cancel within 30 days for a refund as follows.


  • If you cancel within 30 days, you receive a full refund on your hosting service only. The money-back guarantee does not apply to most add-on products such as domains, given the unique nature of their costs.

  • If you cancel within 30 days, Sapiens Technologies Sdn Bhd will deduct a non-refundable domain name based on the plan you choose from your refund. This not only covers our costs, but ensures that you won’t lose your domain name. You may transfer it to another registrar or simply point it elsewhere at your convenience. Please note newly registered domains cannot be transferred to another registrar during the first 60 days  of the registration period. You retain ownership of your domain until the end of its registration period unless you renew it.

  • Sapiens Technologies Sdn Bhd does not offer any refunds for cancellations that occur after 30 days